Hello, this is the Rakion Team.

As you may have noticed, the event rewards for charging cash or purchasing cash items are not given out instantly.

Please note that we have changed the schedule for giving out event rewards beginning with this event.

Users will now receive their event item rewards, gold, and points within 10~30 minutes after transaction.

So if you have recently charged cash or bought cash items, please wait at least half an hour to receive your rewards.

Thank you for your understanding and support.

Sincerely,

Softnyx Management