Hello, this is the RIS Team

On 7/19, we experienced technical difficulty and during the period received problems in the game.

During the period, new characters created did not register and had disappearance of the characters.

Sorry for the inconvenience this have caused.

To compensate the problem we have sent out gifts on 7/21 at 11:00 (GMT +9) to the users.

Eventhough this may be an inconvenience, please log-in to the game and press the "gift confirm" button and receive the gift.

Once again, sorry for the inconvenience, and for any inqueries please contact us via Q&A.

Thank you.

Softnyx Management Team.